Contact information

Contact Us

We're here to help. If you have any questions about our products, your order, shipping, or anything else, we'd be happy to hear from you.

Customer Support

Email: [connect@silicaceramics.com]

We aim to respond to all enquiries within 1–2 business days.

Order Enquiries

For questions about an existing order, please include:

  • Your full name

  • Order number

  • A description of your enquiry

Providing this information helps us assist you more efficiently.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • Clear photographs of the item

  • Photographs of the packaging

  • A brief description of the issue

Business & Collaboration Enquiries

For wholesale enquiries, collaborations, media requests, or other business opportunities, please contact us at:

Email: [connect@silicaceramics.com]

Studio

Silica Ceramics is an online ceramics studio based in South Africa.

At this time, we do not offer public studio visits unless otherwise announced.

Stay Connected

Follow Silica Ceramics for new collections, studio updates, and behind-the-scenes content:

Instagram: @silicaceramics

Thank you for supporting handmade ceramics. We appreciate your patience and look forward to assisting you.